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VFD Management Course
Table of Contents
Participation in this VFD/EMS
management course is FREE to use as an on-line resource to assist
officers and officer candidates to become more competent in their positions, however for those seeking
certification, it
does require a
registration and we only have 100 scholarships available for those
seeking certification. It is FREE to use on-line to all, with the explicit
understand of the agreed compliance to this limited use and all provisions set
forth in the Copyright Notice
The following are the various modules (classes) in
the VFD Management Course curriculum and the lessons in each module.
It is strongly recommended that you go through each module and lesson
in the order they appear. Jumping ahead won't make you look smart. In
contrast, you'll end up looking and feeling pretty foolish, because important
concepts and information appear in previous lessons, that are essential for the
comprehension and successful completion of the subsequent modules and lessons.
1.
General Management Discussions
2.
Elections vs.
Popularity Contests
3.
The Pragmatic
Principles of Positive Politics
4.
Becoming an Effective Fire/EMS
Department Officer
A) Dealing
With
H.E.A.T.
B)
Review of the First Four (4) Modules
5.
Decision Making
A)
Three
Decision Making Limits
B)
Four
Levels of Decision Making Control
C)
Five
Decision Making Methods
D)
Strategic
Decision Making
1, Identifying and
Defining the Problem
2, Gathering Information
a) Looking for Alternatives
b) Predicting Outcomes
c) Examining Risks
i. Risk Identification
ii. Risk Management
iii. Defining Your Risk Taking Inventory
3, Making a Plan
4, Acting on the Decision
E)
Effecting/Affecting Others With Decisions
F)
Decision-Making Module Review Exercises
6. Values and
Goals
A) Values -
Definition & Clarification
1, Personal Values
2, Company Values
3, Community Values
B)
Goals - Defined
1, Short-term Goals
2, Mid-range Goals
3, Long-term Goals
4, Personal Goals
5, Professional/Vocational Goals
6, Departmental Goals
C)
Achieving Goals With W.A.T.E.R.
D)
Effects of Values & Goals on Decisions
E)
Module Review Exercises
7. Attitudes,
Egos, & Relationships
A) Attitudes
Defined and Described
B) Ego
Defined and Described
C) Changing
Attitudes
D) Dealing
With Egos
E) Managing
Relationships & Roles
F) Fighting
Fire With F.I.R.E.
G) Module
Review Exercises
8. Management By
Objective, Quality Circles & T.E.A.M.
A) MBO
Defined
B) Quality
Circles Defined
C)
Integrating Quality Circles with MBO
D) T.E.A.M.
1, T.E.A.M. Effecting Decision Making
2, T.E.A.M. Values
3, T.E.A.M. Goals
4, T.E.A.M. Planning
E)
Policy & Procedure Manuals
F)
Module Review Exercises
9. The Process of
Re-Education
A) Implementation
Methodologies
B) Types of Re-Ed
Practices
1, Decision Making & Decision Evaluation
2, Goal Setting & Goal Evaluation
a) Individual Member
b) Departmental
3, Planning & Plan Evaluation
4, Rules, Policy & Procedures, and Evaluations
5, Problem Solving
6, Disciplinary
C) Re-Ed &
T.E.A.M.
D)
Module Review Exercises
10. Implementing and
Integrating Change
A) Types of
Changes
B) Why Change
is Difficult/Risky
C) Methods of
Change
D) Climbing
the L.A.D.D.E.R. of Change
E) Module
Review Exercises
11. Planning
Processes
A) Strategic
Plans
B)
Organizational Plans
C)
Certification & Accreditation
D)
Operational Plans
E)
Recruitment Plans
F)
Marketing/Advertising Plans
G)
Training & Drill Plans
1, Interdepartmental Drills
2, Intradepartmental Drills
3, Academy & Fire School Attendance
4, Special Instruction and Classes
5, Commercial & Industrial Fire Pre-plans
H)
Acquisitions & Improvements
I) Action
Plans
1, For Special Projects
2, For Fire Pre-plans
J) Budget/Financial Plans
K) Disaster
Recovery/Business Continuity (DR/BC) Planning
L) Module Review Exercises
12. Research &
Paperwork
A) Research
1, Library
2, On-line Internet & Web Sites
3, Identifying & Developing Other Sources
B)
Paperwork
1, Detailed Company Meeting Minutes
2, Detailed Committee Meeting Minutes
3, Member Records
4, Financial Records
5, Apparatus Records
C)
Module Review Exercises
13. Administrative
Officers - Roles and Responsibilities
A) President
B)
Vice-President
C) Secretary
D) Treasurer
E) Chairman
of the Board and Board Membership
F) Module
Review Exercises
14. Line Officers -
Roles and Responsibilities
A) Chief
B) Assistant
Chiefs
C) Captain
D)
Lieutenants
E) Engineers
F) Module
Review Exercises
15. Leadership vs.
Dictatorship
A)
Differences in Leadership Styles
B) Fire Scene
Leadership
C)
Administrative Leadership
D)
Democracy vs. Bureaucracy
E) Module
Review Exercises
16. Forming Effective
Committees
A) Committee
Selection & Leadership
B) Meetings
vs. Brain-Storming Sessions
C) Planning
Committees
D) Ways &
Means Committees
E) Other
Specific Function Committees
F)
Module Review Exercises
17. Financial Management
A) Budget
Basics
B) Income
Sources
1, Grants
2, Fundraising
3, Donation Solicitations
C) Expensing
& Cost Accounting
D) Developing
and Managing Finances by Adding F.U.E.L.
E) Loans &
Leasing
1, Low-interest Loans
2, Leases & 301 Tax-exempt Leasing
F)
VISA/MC Merchant Accounts
G
Investing
H)
Accountability, Tax
and Other Financial Filing Requirements
I)
Module Review Exercises
18. Public Relations
Management
A) P.R. Using
R.A.D.I.O.
B) Local Newspapers
1, Press Releases
2, Writing Effective Advertising Copy
C) Radio & TV
1, Press Releases
2, Writing Effective Advertising Copy
D) At
Fire/Accident/Incident Scenes
E) At Special
or Community Events
F)
Module Review Exercises
18. Marketing, Advertising &
Sales
A) Marketing
Programs
1, Fund-Raising
2, Recruiting Programs
3. Intra-agency Cooperation
B)
Advertising
1, Five (5) Steps
2, Writing Ad Copy
B) Compelling
Selling
1, Five (5) Steps
2, Identifying All That is Sold
3, Building Value, Alternative Choices, & Creating Urgency
4, Sales - Using Decision-Making Model
C) Module
Review Exercises
20. Recruitment, Retention &
General Human Resources
A)
Recruitment
1, Recruitment Sources
2, Recruitment Methods
B) Member
Roles and Rights vs. Responsibilities
1, All Members
2, Administrative Officers
3, Line Officers
C) Retention
1, Keeping Good People
2, Motivating and Developing Good People
D)
Recruitment & Retention Using the H.O.S.E. Approach
E) Training
and Education
1, Personal Growth Plans
2, Certifications & Certification Maintenance
F)
Personnel Records Management
1, Basic Information
2, Annual Performance Review
3, Special Incidents/Accident Reports
G)
Module Review Exercises
21. Legal Issues
A) Generally
B) Standards
& Accreditation Maintenance
1, NFPA Standards
2, I.S.O. Ratings
3, State, County & Local Certifications
C) Liability
1, Negligence
2, Willful Misconduct
3, Apparatus Accidents/Incidents
D) Immunities
& Indemnifications
E)
Confidentiality & HIPAA
F) H/R and
EEOC
1, Recruitment Policies
2, Drug & Alcohol Policies
3, Sexual Harassment Policies
4, Due Process & Disciplinary Procedures
G) Mutual Aid
Agreements
1, Defining Clear Command, Rules, & Procedures
2, Defining Liabilities and Loss Compensation
H) Evidence
Preservation for Fire Investigations
I)
Evidence Preservation for Criminal Investigations
J)
Talking to the VFD/EMS Department's Lawyer
1, Legal Requirements Clarifications
2, Preventative Discussions
3, Documentation Readiness
K) Module
Review Exercises
22. I.T, Computer, Internet,
Web Site Resources Management.
A)
Minimum PC Program Configurations
1, Word Processing Software
2, Spreadsheet/Accounting Software
3, Incident Reporting Software & Records Management
4, Training Programs
5, I.T. Disaster Recovery/Business Continuity Planning (IT-DR/BC)
6, Outsourcing Maintenance, Service, & Programming
B)
Using the Internet/e-mail effectively
C)
Web Surfing
1, Resources/Bookmarks
2, On-line Learning
D) Developing & Managing Your VFD/EMS Web Site
1, General Considerations
a) Content Requirements
b) Marketing the Web Site
2, Web Site Hosting
3, Outsourcing vs. Internal Management and Development
4, On-line Donations and E-Commerce Solutions/Revenue
E) Module Review Exercises
23. Managing Mergers,
Acquisitions, Consolidations, & Regionalization
24. Teaching Techniques
25.
Certification Exam
Register to Participate in the VFD Management Course
Last modified:
January 12, 2008
© VFD-Funding 2005-2006, All Rights
Reserved
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